Corona - FAQ Aline C. 23 September 2020 15:05 Updated Is the money I loaded onto my VIABUY account safe during the corona crisis? Yes. Customer funds are always protected. Will my VIABUY card still work during the Corona crisis? Yes. We don’t anticipate any disruptions to the service Will I still be able to load and transfer money to my VIABUY prepaid card during the corona crisis? Yes. All loading options will be available during the crisis. Will I be able to reach Customer Service during the Corona crisis? Yes. Customer service will continue to support your queries during this time. I had to cancel my travel / my travel was canceled. Can I use my VIABUY card to get my money back? If your trip was canceled by a merchant (airline/train/hotel/travel companies), you usually have more rights than if you decide to cancel yourself. Please contact the merchant you booked with and ask for a refund directly. VIABUY products do not have separate travel insurance included. If you have trouble with a transferred refund that you paid with your VIABUY card, you can contact our Customer Service. We are happy to help you in this time of crisis. Related articles How can I contact the customer service? Does the card also have an own bank account? How can I load my VIABUY card? How much credit I can get? Can I purchase flights and pay for car hires and hotel reservations?