Can I send the documents by mail? Aline C. 14 October 2020 08:24 Updated To send us documents by email, please use the contact form Please contact us from your registered email address, otherwise we cannot process your request. Related articles How can I verify my account and upgrade to IDV2 ? How can I upgrade to IDV3? Can I receive my salary on the card? Is there a limit to the amount of money I can add to my VIABUY card? How much can I withdraw per day?