I transferred money to my card but I cannot use it, why?

If the money IS visible on your card but is being held:

It may be because:

- the top-up limit of your IDV level has been exceeded and you need to upgrade your account

Click here to read how to upgrade

- the sender is unknown in our system and may need to further documentation. Read further information here

- the transfer is being verified for security reasons

If the money IS NOT visible on the card:

If the money is not visible in your VIABUY account 5 working days after the date of your transfer, you can request that we start a manual investigation by sending us an email and a copy of the bank transfer receipt you received from your bank.

Send us an email