I transferred money to my card but I cannot use it, why? Aline C. 22 October 2020 08:30 Updated If the money IS visible on your card but is being held: It may be because: - the top-up limit of your IDV level has been exceeded and you need to upgrade your account Click here to read how to upgrade - the sender is unknown in our system and may need to further documentation. Read further information here - the transfer is being verified for security reasons If the money IS NOT visible on the card: If the money is not visible in your VIABUY account 5 working days after the date of your transfer, you can request that we start a manual investigation by sending us an email and a copy of the bank transfer receipt you received from your bank. add the email. Contact us for more information Related articles Why is my money being held for 14 days? How can I upgrade to IDV3? Track your email requests with our new feature "My activities"! How much credit I can get? Can I load the card with PayPal or make payments through PayPal?