I don´t receive SMS, verification code, activation SMS, PIN? Aline C. 23 September 2020 15:05 Updated Please check the following before contacting your telephone provider:-The security software or anti-virus has been disabled-All messenger applications that affect your SMS settings are disabled-Check your phone or software for special settings that allow the reception of automatic text messages. If this does not work either, please contact your telephone provider and ask why you cannot receive automatic text messages. Still not receiving the SMS? contact our customer service team. Related articles How do I change my mobile number? I've forgotten my PIN. How do I get a reminder? Does the VIABUY Prepaid Mastercard support 3D secure? Track your email requests with our new feature "My activities"! How is VIABUY applying GDPR?