Will I be able to reach Customer Service during the Corona crisis? Aline C. 21 January 2022 10:57 Updated Yes. Customer service will continue to support your queries during this time. Related articles How can I contact customer service? Why is my money being held for 14 days? Can I receive a new card with the new IBAN on it? I cannot log in on the new app Merchant cancelled the payment, why is the money still blocked? Comments 0 comments Article is closed for comments.