Will I be able to reach Customer Service during the Corona crisis? Aline C. 24 September 2020 07:13 Updated Yes. Customer service will continue to support your queries during this time. Related articles How can I contact the customer service? Why is my money being held for 14 days? New SEPA loading fee from the 14th of December 2020 VIABUY partner cards no longer available Merchant cancelled the payment but money is still blocked?