I sent money to the card but I can't see it in my account Aline C. 24 September 2020 07:30 Updated If your funds have not been automatically allocated to your card account balance within 5 business days of you initiating the transfer, please get in touch with us and we will initiate a manual search. Please attach to the email a copy of the Proof of Payment you have received from your bank. In order to process your request, we require the following information: IBAN & BIC of the sender account Exact amount and currency of the transfer Full account holders name of the sender account. Time and Date when the bank processed your transaction IBAN & BIC of the receiver account (to what account of us the funds have been transferred) The payment reference used Type of transfer (International transfer / Sepa transfer / Cash deposit) Related articles How do I know the balance on my card? How much credit I can get? Why is the payment rejected? What amounts can be paid contactless? What is IDV?