If your funds have not been automatically allocated to your card account balance within 5 business days of you initiating the transfer, please get in touch with us and we will initiate a manual search. Please attach to the email a copy of the Proof of Payment you have received from your bank.
In order to process your request, we require the following information:
- IBAN & BIC of the sender account Exact amount and currency of the transfer
- Full account holders name of the sender account.
- Time and Date when the bank processed your transaction IBAN & BIC of the receiver account (to what account of us the funds have been transferred)
- The payment reference used
- Type of transfer (International transfer / Sepa transfer / Cash deposit)