For a successful loading, if your identification level is IDV1, kindly make sure you have
upgraded your account by verifying your identity immediately after activation.
Check this article for information about upgrading your account.
In your VIABUY account, click on the menu LOAD CARD and select the type of transfer you wish to make.
The bank details will appear on the screen.
For SEPA transfers, you can simply transfer the money to your assigned IBAN, which you can find on the backside of your card and also in your VIABUY online account.