Can I stop or cancel direct debits?

For the reimbursement of a transaction or the cancellation of a direct debit, the merchant should be your first point of contact. Please contact them directly to request a refund and the cancellation of your direct debit/subscription.

If the merchant does not comply with your request to cancel the disputed transactions, we can replace your card. This changes the payment details and the merchant can no longer collect.

However, there are costs involved.

In accordance with our general terms and conditions, we charge a fee of EUR 10.00 for the replacement of a VIABUY card, which will be debited from your account balance.