Why can I not log in? Alina 05 April 2024 09:57 Updated There may be several reasons why a login is not possible. Here are some steps to help you troubleshoot the most common issues: If your card is not activated, please activate your card Check the validity date on your VIABUY card. If your VIABUY has expired, please order a renewal card If you have called the number on the back of your card, your card has automatically been blocked and you will need to request a replacement You may have entered an incorrect password. You can easily reset your password in your account or the VIABUY app Your account might be temporarily blocked. Please contact our customer service for further information If none of the above applies and you are prompted on the screen to contact customer service, please contact us for more information. Related articles How can I contact customer service? Why was I charged for SEPA loading? Comments 0 comments Article is closed for comments.