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Security

  • Can I change my 3-digit CVV code?
  • Can I change the PIN code of my card?
  • Can I stop or cancel direct debits?
  • Does the VIABUY Prepaid Mastercard support 3D Secure?
  • How do I unblock my PIN code?
  • How do I unblock the CVV?
  • How to set up biometrics on your phone
  • I cannot log in on the new app
  • I don't receive SMS/verification code/activation SMS/PIN
  • I need to change my date of birth
  • I've forgotten my PIN. How do I get a reminder?
  • Identity verification FAQs
  • Keeping your card details safe
  • There are unauthorized transactions on my account. What should I do?
  • What amounts can be paid contactless?
  • What is the CVV/CVC code and where can I find it?
  • What should I do if I lost my card or it got stolen?
  • When do I get my PIN?
  • Why can I not log in?
VIABUY - English
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