Why is the Customer Service not answering my emails? Aurora B. 11 June 2024 14:35 Updated Please note that due to the current situation your customer service team is receiving a large amount of enquiries. Our team will answer all questions, but it may take longer than usual. We appreciate your patience. Related articles Is the termination applicable to all VIABUY customers? Shall I contact third parties e.g. the Shareholders of Dock Financial S.A.? Who can I contact if I have more questions or issues? What happens if I don’t use my balance before the Termination Date (10 August 2024)? Can I still use my card? Comments 0 comments Article is closed for comments.