Public

IDV/Limits

• Can I receive my salary on the VIABUY account?
• How can I upgrade to IDV3?
• How much can I withdraw per day?
• Is there a limit to the amount of money I can add to my VIABUY card?
• What is IDV?
• Why am I not able to load more than 150 EUR?

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Security

• Can I change my 3-digit CVV code?
• Can I change the PIN code of my card?
• Can I stop or cancel direct debits?
• Does the VIABUY Prepaid Mastercard support 3D Secure?
• How do I unblock my PIN code?
• How do I unblock the CVV?

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Personal information

• How can I change my address?
• How can I change my email address?
• How can I change my password?
• How do I change my mobile number?
• How is VIABUY applying GDPR?
• What are my account details?

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General questions

• At what age can I get a VIABUY Prepaid Mastercard?
• Can I also top up my VIABUY account with foreign currency?
• Can I load the card with PayPal or make payments through PayPal?
• Can I make payments in other currency?
• Can I use cheques to load the account?
• Complaints management

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FAQ

• Are contactless cards safe and how do contactless payments work?
• Can I purchase flights and pay for car hires and hotel reservations?
• Can I receive a new card with the new IBAN on it?
• Corona - FAQ
• Do I have to pay my VIABUY Prepaid Mastercard in advance?
• Does the VIABUY Prepaid Mastercard card have a 4-digit or 6-digit PIN?

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Announcements

• Track your email requests with our new feature "My activities"!  
• Check our Announcement Section for the latest news!
• Account loading by credit or debit card is no longer possible
• Mastercard network suspension in Russia
• Important update: Your online payments just became even more secure
• Refer a friend and earn EUR 25!