Public

IDV/Limits

• How can I upgrade to IDV3?
• How much can I withdraw per day?
• Is there a limit to the amount of money I can add to my VIABUY card?
• What is IDV?
• Why am I not able to load more than €150?
• Why is my money being held for 14 days?

Security

• Can I change my 3-digit CVV code?
• Can I change the PIN code of my card?
• Can I stop or cancel direct debits?
• Does the VIABUY Prepaid Mastercard support 3D Secure?
• How do I unblock my PIN code?
• How do I unblock the CVV?

See all 19 articles

Personal information

• How can I change my address?
• How can I change my email address?
• How can I change my password?
• How do I change my mobile number?
• How is VIABUY applying GDPR?
• What are my account details?

See all 8 articles

General questions

• Can I load the card with PayPal or make payments through PayPal?
• Can I receive my salary on the VIABUY account?
• Can I use cheques to load the account?
• Complaints management
• Do I get a VIABUY Prepaid Mastercard without income check?
• How and where can I withdraw money?

See all 35 articles

FAQ

• Are contactless cards safe and how do contactless payments work?
• Can I purchase flights and pay for hotel reservations?
• Can I receive a new card with the new IBAN on it?
• Do I have to pay my VIABUY Prepaid Mastercard in advance?
• Does the VIABUY Prepaid Mastercard card have a 4-digit or 6-digit PIN?
• How can I cancel my account?

See all 34 articles

Announcements

• Track your email requests with our new feature "My activities"!  
• Check our Announcement Section for the latest news!
• Account loading by credit or debit card is no longer possible