Skip to main content
My activities
VIABUY - English
Public
Public
IDV/Limits
Can I receive my salary on the VIABUY account?
How can I upgrade to IDV3?
How much can I withdraw per day?
Is there a limit to the amount of money I can add to my VIABUY card?
What is IDV?
Why am I not able to load more than 150 EUR?
See all 7 articles
Security
Can I change my 3-digit CVV code?
Can I change the PIN code of my card?
Can I stop or cancel direct debits?
Does the VIABUY Prepaid Mastercard support 3D Secure?
How do I unblock my PIN code?
How do I unblock the CVV?
See all 19 articles
Personal information
How can I change my address?
How can I change my email address?
How can I change my password?
How do I change my mobile number?
How is VIABUY applying GDPR?
What are my account details?
See all 7 articles
General questions
At what age can I get a VIABUY Prepaid Mastercard?
Can I also top up my VIABUY account with foreign currency?
Can I load the card with PayPal or make payments through PayPal?
Can I make payments in other currency?
Can I use cheques to load the account?
Complaints management
See all 38 articles
FAQ
Are contactless cards safe and how do contactless payments work?
Can I purchase flights and pay for car hires and hotel reservations?
Can I receive a new card with the new IBAN on it?
Corona - FAQ
Do I have to pay my VIABUY Prepaid Mastercard in advance?
Does the VIABUY Prepaid Mastercard card have a 4-digit or 6-digit PIN?
See all 38 articles
Announcements
Track your email requests with our new feature "My activities"!
Check our Announcement Section for the latest news!
Account loading by credit or debit card is no longer possible
Mastercard network suspension in Russia
Important update: Your online payments just became even more secure
Refer a friend and earn EUR 25!