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FAQ

  • Can I purchase flights and pay for car hires and hotel reservations?
  • Corona - FAQ
  • Does the card also have an own bank account?
  • How can I cancel my card agreement with VIABUY Prepaid Mastercard?
  • How can I contact the customer service?
  • How can I load my VIABUY card?
  • How do I get a card?
  • How do I know the balance on my card?
  • How much credit I can get?
  • I had to cancel my travel / my travel was canceled. Can I use my VIABUY card to get my money back?
  • I sent money to the card but I can't see it in my account
  • I've loaded the card but I can't see the money. Why is that?
  • Is the VIABUY Prepaid Mastercard a credit card?
  • Merchant cancelled the payment but money is still blocked?
  • My card expires soon, how do I get a new one?
  • Was my card already sent?
  • What are the fees?
  • What loading options do I have?
  • Why does my card not work despite having credit on it?
  • Why is 89,80€ deducted?
  • Will I be able to reach Customer Service during the Corona crisis?
  • Will I still be able to load and transfer money to my VIABUY prepaid account?
  • Will my VIABUY card still work during the Corona crisis?
VIABUY - English
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