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FAQ
FAQ
Are contactless cards safe and how do contactless payments work?
Can I purchase flights and pay for car hires and hotel reservations?
Can I receive a new card with the new IBAN on it?
Corona - FAQ
Do I have to pay my VIABUY Prepaid Mastercard in advance?
Does the VIABUY Prepaid Mastercard card have a 4-digit or 6-digit PIN?
How can I cancel my account?
How can I contact customer service?
How can I load my VIABUY card?
How can I open my account and get my VIABUY Prepaid Mastercard?
How do I activate my new VIABUY card?
How do I activate my replacement/renewal card?
How do I get a card?
How do I know the balance on my card?
How much credit can I get?
How to verify your identity?
I had to cancel my travel/my travel was cancelled. Can I get my money back?
I've loaded the card but I can't see the money. Why is that?
Is the VIABUY Prepaid Mastercard a credit card?
Is VIABUY a bank?
Merchant cancelled the payment, why is the money still blocked?
My card expires soon, how do I get a new one?
My card is damaged, can I get a replacement?
My payment was declined, has my money been taken from my account?
The new VIABUY iOS app is here (only for Apple users)
VIABUY Authenticator app – FAQ
Was my card already sent?
What are the fees for the VIABUY account with Prepaid Mastercard?
What can I do if a bank transfer has not reached the beneficiary?
What can I do if my new IBAN is not accepted for bank transfers?
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