Skip to main content
VIABUY - English
Can I purchase flights and pay for car hires and hotel reservations?
Corona - FAQ
Does the card also have an own bank account?
How can I cancel my card agreement with VIABUY Prepaid Mastercard?
How can I contact the customer service?
How can I load my VIABUY card?
How do I get a card?
How do I know the balance on my card?
How much credit I can get?
I had to cancel my travel / my travel was canceled. Can I use my VIABUY card to get my money back?
I sent money to the card but I can't see it in my account
I've loaded the card but I can't see the money. Why is that?
Is the VIABUY Prepaid Mastercard a credit card?
Merchant cancelled the payment but money is still blocked?
My card expires soon, how do I get a new one?
Was my card already sent?
What are the fees?
What loading options do I have?
Why does my card not work despite having credit on it?
Why is 89,80€ deducted?
Will I be able to reach Customer Service during the Corona crisis?
Will I still be able to load and transfer money to my VIABUY prepaid account?
Will my VIABUY card still work during the Corona crisis?