Skip to main content
My activities
VIABUY - English
Public
FAQ
FAQ
Are contactless cards safe and how do contactless payments work?
Can I purchase flights and pay for hotel reservations?
Can I receive a new card with the new IBAN on it?
Do I have to pay my VIABUY Prepaid Mastercard in advance?
Does the VIABUY Prepaid Mastercard card have a 4-digit or 6-digit PIN?
How can I cancel my account?
How can I contact customer service?
How can I load my VIABUY card?
How can I open my account and get my VIABUY Prepaid Mastercard?
How can I verify my identity?
How do I activate my new VIABUY card?
How do I activate my replacement/renewal card?
How do I get a card?
How do I know the balance on my card?
How much credit can I get?
I had to cancel my travel/my travel was cancelled. Can I get my money back?
I've loaded the card but I can't see the money. Why is that?
Is the VIABUY Prepaid Mastercard a credit card?
Is VIABUY a bank?
My card expires soon, how do I get a new one?
My card is damaged, can I get a replacement?
My payment was declined, has my money been taken from my account?
The merchant cancelled my payment, why is the money still blocked?
The new VIABUY iOS app is here (only for Apple users)
VIABUY Authenticator app – FAQs
Was my card already sent?
What are the fees for the VIABUY account with Prepaid Mastercard?
What can I do if a bank transfer has not reached the beneficiary?
What can I do if my new IBAN is not accepted for bank transfers?
What is Ident-ID and where can I find it?
Next
›
Last
»