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FAQ

  • Are contactless cards safe and how do contactless payments work?
  • Can I change my 3-digit CVV code?
  • Can I change the PIN code of my card?
  • Can I load the card with PayPal or make payments through PayPal?
  • Can I purchase flights and pay for hotel reservations?
  • Can I receive a new card with the new IBAN on it?
  • Can I receive my salary on the VIABUY account?
  • Can I stop or cancel direct debits?
  • Can I use cheques to load the account?
  • Complaints management
  • Do I get a VIABUY Prepaid Mastercard without income check?
  • Do I have to pay my VIABUY Prepaid Mastercard in advance?
  • Does the VIABUY Prepaid Mastercard card have a 4-digit or 6-digit PIN?
  • Does the VIABUY Prepaid Mastercard support 3D Secure?
  • How and where can I withdraw money?
  • How can I cancel my account?
  • How can I change my address?
  • How can I change my email address?
  • How can I change my password?
  • How can I contact customer service?
  • How can I load my VIABUY card?
  • How can I open my account and get my VIABUY Prepaid Mastercard?
  • How can I upgrade to IDV3?
  • How can I verify my identity?
  • How can someone send money to my account?
  • How do I activate my new VIABUY card?
  • How do I activate my replacement/renewal card?
  • How do I change my mobile number?
  • How do I change the language of my user interface?
  • How do I get a card?
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VIABUY - English
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