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FAQ

  • Are contactless cards safe and how do contactless payments work?
  • Can I purchase flights and pay for car hires and hotel reservations?
  • Can I receive a new card with the new IBAN on it?
  • Corona - FAQ
  • Do I have to pay my VIABUY Prepaid Mastercard in advance?
  • Does the VIABUY Prepaid Mastercard card have a 4-digit or 6-digit PIN?
  • How can I cancel my account?
  • How can I contact customer service?
  • How can I load my VIABUY card?
  • How can I open my account and get my VIABUY Prepaid Mastercard?
  • How do I activate my new VIABUY card?
  • How do I activate my replacement/renewal card?
  • How do I get a card?
  • How do I know the balance on my card?
  • How much credit can I get?
  • How to verify your identity?
  • I had to cancel my travel/my travel was cancelled. Can I get my money back?
  • I've loaded the card but I can't see the money. Why is that?
  • Is the VIABUY Prepaid Mastercard a credit card?
  • Is VIABUY a bank?
  • Merchant cancelled the payment, why is the money still blocked?
  • My card expires soon, how do I get a new one?
  • My card is damaged, can I get a replacement?
  • My payment was declined, has my money been taken from my account?
  • The new VIABUY iOS app is here (only for Apple users)
  • VIABUY Authenticator app – FAQ
  • Was my card already sent?
  • What are the fees for the VIABUY account with Prepaid Mastercard?
  • What can I do if a bank transfer has not reached the beneficiary?
  • What can I do if my new IBAN is not accepted for bank transfers?
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VIABUY - English
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