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FAQ

  • Where can I use my card?
  • Where do I find the settings menu in my online account?
  • Where do I see my IBAN?
  • Who is eligible for a VIABUY Prepaid Mastercard?
  • Why am I not able to load more than €150?
  • Why can I not log in?
  • Why can't I withdraw funds from the ATM?
  • Why is EUR 89.80 deducted?
  • Why is my card not working?
  • Why is my money being held for 14 days?
  • Why was I charged for SEPA loading?
  • Why was my contactless payment rejected?
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VIABUY - English
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