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VIABUY - English
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FAQ
FAQ
My card expires soon, how do I get a new one?
My card is damaged, can I get a replacement?
My payment was declined, has my money been taken from my account?
The merchant cancelled my payment, why is the money still blocked?
The new VIABUY iOS app is here (only for Apple users)
There are unauthorised transactions on my account. What should I do?
VIABUY Authenticator app – FAQs
Was my card already sent?
What amounts can be paid contactless?
What are my account details?
What are the advantages of having a VIABUY account with Prepaid Mastercard?
What are the dormancy (inactivity) fees?
What are the fees for the VIABUY account with Prepaid Mastercard?
What are the requirements to get a VIABUY Prepaid Mastercard?
What are the VIABUY notifications?
What can I do if a bank transfer has not reached the beneficiary?
What can I do if my new IBAN is not accepted for bank transfers?
What is a SEPA transfer?
What is Ident-ID and where can I find it?
What is IDV?
What is the CVV/CVC code and where can I find it?
What is the difference between the gold and the black card?
What loading options do I have?
What should I do if I lost my card or it got stolen?
What's phishing and how do I protect myself against scams?
What’s the VIABUY Authenticator app?
When do I get my PIN?
Where can I find the 9-digit card ID?
Where can I find the Terms and Conditions?
Where can I top up with cash?
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