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VIABUY - English
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FAQ
FAQ
How do I know the balance on my card?
How do I make a bank transfer to another bank account?
How do I make a purchase with my card?
How do I unblock my PIN code?
How do I unblock the CVV?
How does your referral program work?
How is VIABUY applying GDPR?
How long does an iDeal loading take?
How long is my VIABUY Prepaid Mastercard valid?
How much can I withdraw per day?
How much credit can I get?
How to set up biometrics on your phone
I cannot log in on the new app
I cannot use the card at unmanned petrol stations or toll roads
I don't receive SMS/verification code/activation SMS/PIN
I had to cancel my travel/my travel was cancelled. Can I get my money back?
I have made a payment with my card, but have not received a product/service
I haven't received my card
I live outside the EU, can I receive a card?
I need to change my date of birth
I've forgotten my PIN. How do I get a reminder?
I've loaded the card but I can't see the money. Why is that?
Identity verification FAQs
Is it possible for a merchant to block an amount as a deposit on my card?
Is it possible to top up the card via standing order?
Is my card contactless?
Is the VIABUY Prepaid Mastercard a credit card?
Is there a limit to the amount of money I can add to my VIABUY account?
Is VIABUY a bank?
Keeping your card details safe
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