I have made a payment with my card, but have not received a product/service Permanently deleted user 07 March 2022 09:51 Updated The merchant has 30 days to deliver the item/service unless otherwise stipulated in the order confirmation. If you have not received a product or service within 30 days and you do not get a solution from the merchant, please contact us. We will try to file a chargeback to refund the money to your account. Related articles How can I contact customer service? Why can I not log in? Can I stop or cancel direct debits? What is a SEPA transfer? How can I open my account and get my VIABUY Prepaid Mastercard? Comments 0 comments Article is closed for comments.