I cannot log in on the new app

If you've already activated your card in the past, you do not need to reactivate it via the new app. If you press Activate new card, you will reach a screen where you'll have to enter your phone number and then you will get a message that your details are not recognised.

So, instead, on the first screen, when you open the app, just enter your 9-digit account ID (the number on your card below the name) and your current password, and hit Login.

If you still have trouble logging into the new app, please contact us and include the information below:

• A detailed description of the problem you are experiencing with the app and include screenshots if possible
• The version of your device
• Your phone model

Thank you for your cooperation.