I cannot log in on the new app Aline C. 18 February 2022 11:33 Updated If you've already activated your card in the past, you do not need to reactivate it via the new app. If you press Activate new card, you will reach a screen where you'll have to enter your phone number and then you will get a message that your details are not recognised. So, instead, on the first screen, when you open the app, just enter your 9-digit account ID (the number on your card below the name) and your current password, and hit Login. If you still have trouble logging into the new app, please contact us and include the information below: A detailed description of the problem you are experiencing with the app and include screenshots if possible The version of your device Your phone model Thank you for your cooperation. Related articles Why can I not log in? How do I change my mobile number? The new VIABUY iOS app is here (only for Apple users) My card expires soon, how do I get a new one? Keeping your card details safe Comments 0 comments Article is closed for comments.