My payment was declined, has my money been taken from my account? Permanently deleted user 03 April 2024 12:01 Updated When a transaction is declined, the amount will not be deducted from your balance. In the "completed transactions" section you can see both approved and declined transactions. While they both show a negative amount, the declined transactions will have the message Authorisation declined under the transaction details. So this means that the transaction did not go through and the amount was not taken off your balance. Related articles How can I contact customer service? Why is my card not working? Why can't I withdraw funds from the ATM? I've loaded the card but I can't see the money. Why is that? Why was my contactless payment rejected? Comments 0 comments Article is closed for comments.