There are unauthorised transactions on my account. What should I do? Permanently deleted user 03 April 2024 12:06 Updated Please get in touch with our support team as soon as possible. We will then send you a claim form with all the instructions. You can directly suspend the compromised card from the menu Card settings in your online account or call 0080048437776. Related articles Can I stop or cancel direct debits? I cannot log in on the new app Why is my money being held for 14 days? Why was my contactless payment rejected? I've loaded the card but I can't see the money. Why is that? Comments 0 comments Article is closed for comments.