Why can I not log in? Alina 10 February 2022 11:41 Updated There may be several reasons why a login is not possible. Please check the following: Your card is not activated -> Activate your card Your card may be expired -> Request a renewal You've called the number on the backside of your card and blocked your card -> Request a replacement You have entered the wrong password -> Reset your password You recently received a refund from a merchant-> Your account has been automatically deactivated. Please send us screenshots/photos/proofs of the refund here You recently made a withdrawal from your PayPal account-> Your account has been automatically deactivated. See here what is needed for the re-activation of your account. If none of the above applies and you are prompted on the screen to contact customer service: Contact us for more information Related articles How can I contact customer service? Why was I charged for SEPA loading? Comments 0 comments Article is closed for comments.