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General questions

  • At what age can I get a VIABUY Prepaid Mastercard?
  • Can I also top up my VIABUY account with foreign currency?
  • Can I load the card with PayPal or make payments through PayPal?
  • Can I make payments in other currency?
  • Can I use cheques to load the account?
  • Complaint procedure
  • Do I get a VIABUY Prepaid Mastercard without income check?
  • How and where can I withdraw money?
  • How can I load the card with Multibanco?
  • How can someone send money to my account?
  • How do I change the language of my user interface?
  • How do I make a bank transfer to another bank account?
  • How do I make a purchase with my card?
  • How does your referral program work?
  • How long does an iDeal loading take?
  • How long is my VIABUY Prepaid Mastercard valid?
  • I cannot use the card at unmanned petrol stations or toll roads
  • I have made a payment with my card, but have not received a product/service
  • I haven't received my card
  • I live outside the EU, can I receive a card?
  • Is it possible for a merchant to block an amount as a deposit on my card?
  • Is it possible to top up the card via standing order?
  • Is my card contactless?
  • Wat are the dormancy (inactivity) fees?
  • What are the advantages of having a VIABUY account with Prepaid Mastercard?
  • What are the benefits of the VIABUY Mastercard?
  • What are the VIABUY notifications?
  • What distinguishes the VIABUY Prepaid Mastercard from other cards?
  • What is a SEPA transfer?
  • What is the difference between the gold and the black card?
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VIABUY - English
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