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  3. Information to the VIABUY Termination

Information to the VIABUY Termination

  • Are my funds safe?
  • Why is my VIABUY account being terminated?
  • Can you recommend an alternative to VIABUY Services (Account and Debit Card)?
  • When will my VIABUY account be terminated / closed?
  • Can I still use my card?
  • What should I do with the remaining balance on my VIABUY account?
  • Can I transfer the balance to a bank account?
  • Will I receive a replacement card?
  • What happens if I don’t use my balance before the Termination Date (10 August 2024)?
  • How can I check my account balance?
  • Will there be any fees for using or withdrawing my balance before termination?
  • Who can I contact if I have more questions or issues?
  • What should I do with my physical VIABUY card once the Card Services are terminated?
  • Will my direct deposits be affected?
  • Can I still use my VIABUY Mastercard  for online purchases until the Termination Date?
  • Is the termination applicable to all VIABUY customers?
  • Why is the Customer Service not answering my emails?
  • Shall I contact third parties e.g. the Shareholders of Dock Financial S.A.?
VIABUY - English
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