Merchant cancelled the payment, why is the money still blocked? Alina Cautis 07 March 2022 06:47 Updated After we authorise a payment, it is up to the merchant (or the payment processor of the respective merchant) to decide what to do with the payment. If a transaction still appears as blocked in your VIABUY account, we recommend that you contact the merchant directly and request to cancel the payment authorisation, using exactly the same 6-digit authorisation code used to authorise the initial payment. In case the transaction is not completed by the merchant (or cancelled incorrectly), the amount will be automatically unblocked after 30 days and credited to your account. Related articles Why is my money being held for 14 days? Can I receive my salary on the VIABUY account? Why is my card not working? Why is EUR 89.80 deducted? Is it possible for a merchant to block an amount as a deposit on my card? Comments 0 comments Article is closed for comments.