The merchant cancelled my payment, why is the money still blocked?

After we authorise a payment, it is up to the merchant (or the payment processor of the respective merchant) to decide what to do with the payment.

If a transaction still appears as blocked in your VIABUY account, we recommend that you contact the merchant directly and request to cancel the payment authorisation, using exactly the same 6-digit authorisation code used to authorise the initial payment.

In case the transaction is not completed by the merchant (or cancelled incorrectly), the amount will be automatically unblocked after 30 days and credited to your account.