Complaint procedure Alina Cautis 21 July 2022 09:18 Updated If you are unhappy with our service and wish to file a complaint, please contact our Customer Support. You can address a complaint to us in person or by post, email, fax or telephone. Of course, all complaints will be processed free of charge. As a second step, if you are unsatisfied with the response, you may write to the responsible member of management for complaints at firstname.lastname@example.org. We will work with you and strive to provide you with an acceptable resolution within 7 days. If you have escalated your case to Dock Financial S.A. management and still have no acceptable resolution more than 1 month after initially filing your complaint, you may further escalate your case by contacting the Commission de Surveillance du Secteur Financier "CSSF", who will act as the Ombudsman. The CSSF is located at Département Juridique CC 283, route d'Arlon L-2991 Luxembourg. For additional contact details, you may visit their website at http://www.cssf.lu/. Related articles Track your email requests with our new feature "My activities"! Can I load the card with PayPal or make payments through PayPal? What distinguishes the VIABUY Prepaid Mastercard from other cards? Identity verification FAQs What's phishing and do I protect myself against scams? Comments 0 comments Article is closed for comments.