I had to cancel my travel / my travel was canceled. Can I get my money back? Aline C. 09 September 2021 12:26 Updated If your trip was cancelled by a merchant (airline/train/hotel/travel companies), you usually have more rights than if you decide to cancel yourself. Please contact the merchant you booked with and ask for a refund directly. VIABUY products do not have separate travel insurance included. If the merchant is not responding to your request, you can contact our Customer Service. We are happy to help you in this time of crisis. Related articles How much credit I can get? Does the card also have an own bank account? Why is 89,80€ deducted? Can I purchase flights and pay for car hires and hotel reservations? My card expires soon, how do I get a new one? Comments 0 comments Article is closed for comments.