I had to cancel my travel / my travel was canceled. Can I use my VIABUY card to get my money back? Aline C. 24 September 2020 07:11 Updated If your trip was cancelled by a merchant (airline/train/hotel/travel companies), you usually have more rights than if you decide to cancel yourself. Please contact the merchant you booked with and ask for a refund directly. VIABUY products do not have separate travel insurance included. If you have trouble with a transferred refund that you paid with your VIABUY card, you can contact our Customer Service. We are happy to help you in this time of crisis. Related articles I sent money to the card but I can't see it in my account Why is 89,80€ deducted? Does the card also have an own bank account? Can I purchase flights and pay for car hires and hotel reservations? Why was I charged for SEPA loading?