I had to cancel my travel / my travel was canceled. Can I use my VIABUY card to get my money back? Aline C. 24 September 2020 07:11 Updated If your trip was cancelled by a merchant (airline/train/hotel/travel companies), you usually have more rights than if you decide to cancel yourself. Please contact the merchant you booked with and ask for a refund directly. VIABUY products do not have separate travel insurance included. If you have trouble with a transferred refund that you paid with your VIABUY card, you can contact our Customer Service. We are happy to help you in this time of crisis. Related articles Does the card also have an own bank account? How much credit I can get? Why is 89,80€ deducted? Can I purchase flights and pay for car hires and hotel reservations? My card expires soon, how do I get a new one?