I had to cancel my travel/my travel was cancelled. Can I get my money back? Aline C. 08 March 2022 10:31 Updated If your trip was cancelled by a merchant (airline/train/hotel/travel companies), you usually have more rights than if you decide to cancel yourself. Please contact the merchant you booked with and ask for a refund directly. VIABUY products do not have separate travel insurance included. If the merchant is not responding to your request, you can contact our Customer Service. We are happy to help you in this time of crisis. Related articles Can I purchase flights and pay for car hires and hotel reservations? Is VIABUY a bank? Why is EUR 89.80 deducted? How much credit can I get? Can I receive a new card with the new IBAN on it? Comments 0 comments Article is closed for comments.