For a successful loading, if your identification level is IDV1, kindly make sure you have
upgraded your account by verifying your identity immediately after activation.
Check this article for information about upgrading your account
In order for you to quickly and easily load funds onto your VIABUY Prepaid Mastercard from anywhere, we have created a centralized, simple webpage in your customer login area on our website.
Fast loading instructions:
- Log-in to your account.
- Select the tab-sheet ‘Load Card’ from the options in the top of the page
- Select your country from the list to see the loading options available to you
- Click in the list on the payment method you wish to use
- Follow the instructions on the screen