How can I contact the customer service? Aline C. 22 February 2021 08:48 Updated The quickest way to find the help you need is to use our online articles. The majority of our customers don't need to get in touch after reading one of our articles. Option 1: FAQ Answers Check out our Top articles, or type in a key word in the search bar. For example: "limit". All the articles related to the limits will appear on the screen. Option 2: Live-Chat If you can't find what you need in the article, and you already have an active VIABUY account, you can contact us by Live Chat. After logging in, click on the Customer Service tab. A pop-up chat window will appear when an agent is available. Option 3: Contact Form If you don't have login access or you're not a VIABUY customer, you can also send us an email through our contact form. With some inquiries, it might take a little longer to get an answer.But rest assured we will do our best to answer as soon as possible. Option 4: Phone For urgent queries, you can give us a call at +352 28 48 74 24. Our team is available from 8am to 5pm CET, Monday to Friday. Please have your VIABUY card at hand. This phone number is based in Luxembourg, therefore costs will vary depending on your provider.* Related articles How can I upgrade to IDV3? What should I do if I lost my card or it got stolen? How do I make a bank transfer to my card? How can I change my password? What are the fees?