There are unauthorized transactions on my account. What should I do? Aline C. 02 March 2022 11:32 Updated Please get in touch with our support team as soon as possible. We will then send you a claim form with all the instructions. You can directly suspend the compromised card from the menu Card settings in your online account or call 0080048437776. Related articles What should I do if I lost my card or it got stolen? Track your email requests with our new feature "My activities"! I don't receive SMS/verification code/activation SMS/PIN What is the CVV/CVC code and where can I find it? My card expires soon, how do I get a new one? Comments 0 comments Article is closed for comments.