There are unauthorized transactions on my card. What should I do? Aline C. 28 January 2021 11:29 Updated Please get in touch with our support team as soon as possible. We will then send you a claim form with all the instructions. If you do not want to wait until we read your email, you can directly suspend the compromised card from the menu SETTINGS in your online account or call 0080048437776. Related articles What should I do if I lost my card or it got stolen? I don´t receive SMS, verification code, activation SMS, PIN? Track your email requests with our new feature "My activities"! What is the CVV/CVC code and where can I find it? Can I purchase flights and pay for car hires and hotel reservations?