I haven't received my card Permanently deleted user 12 June 2024 11:54 Updated We're sorry to hear this, please allow 14 days for the card to arrive, as it may still be on its way. We ship the card by German post and should arrive directly into your mailbox. If it has been more than 14 days since your order confirmation, please get in touch with us and confirm your full residential address so that we can check and send you a replacement card. Related articles How can I contact customer service? My card expires soon, how do I get a new one? There are unauthorised transactions on my account. What should I do? How can I open my account and get my VIABUY Prepaid Mastercard? Why can I not log in? Comments 0 comments Article is closed for comments.