I haven't received my card? Aline C. 24 September 2020 11:36 Updated We're sorry to hear this, please allow 14 days for the card to arrive, as it may still be on its way. We ship the card by German post and should arrive directly into your mailbox. If it has been more than 14 days since your order confirmation, please get in touch with us and confirm your full residential address so that we can check and send you a replacement card. Related articles Was my card already sent? How can I change my address? My card expires soon, how do I get a new one? Is my card contactless? Track your email requests with our new feature "My activities"!