How do I unblock my PIN code? Permanently deleted user 04 April 2024 07:22 Updated To unblock your PIN after entering it incorrectly 3 times, please follow the steps below: Log in to your VIABUY account Go to Settings (if you're logged in on a browser, click on the gear icon above the image of your card or just directly on the image; in the app, click on the small card icon, the second one from the right) Click on Unblock PIN Enter the mTAN code you received on the registered mobile number Go to an ATM and use your card to check the balance or withdraw an amount VERY IMPORTANT: After you have unblocked the PIN code via Settings, you must use the card at an ATM, otherwise the PIN code will not be unblocked! Click here to find an ATM near you. Related articles How can I contact customer service? I've forgotten my PIN. How do I get a reminder? Why can I not log in? I cannot log in on the new app How do I change my mobile number? Comments 0 comments Article is closed for comments.