How do I unblock my pin code?

To unblock your PIN after entering it incorrectly 3 times, please complete the following steps:
-log in to your VIABUY account
-go to Settings (if you're logged in on a browser, click on the Gear Icon above  the image of your card) 

**On the Android app, you'll find the Settings menu at the bottom of the screen.  Click on Card Details.

  For iOS, click on the small card icon (second from the right)

-click on Unblock PIN
-enter the mTan code you received on the registered mobile number
-Go to a chip & pin ATM and use your card to check the balance or withdraw an amount.

VERY IMPORTANT: after you have unblocked the PIN code via Settings, you must use the card in a chip & pin ATM, otherwise the PIN code will not be unblocked!

Please make sure to use an ATM with chip verification capability. Click here to find a chip & pin ATM near you.
Do not forget to check the option “Chip reader enabled” under “Show only ATMs with”.