How do I know the balance on my card? Aline C. 23 September 2020 15:05 Updated The account balance is displayed once you log in to your account, on the "My account" tab. Everything is faster by using our app, you can download it from the App Store or Google Play! In order to check older statements, simply click on the date on the right corner and select the date range (You can only select a maximum of 3 months). Related articles How much credit I can get? I sent money to the card but I can't see it in my account How can I contact the customer service? How can I load my VIABUY card? How can I upgrade to IDV3?