What should I do if I lost my card or it got stolen? Permanently deleted user 12 June 2024 11:48 Updated Report your card as lost/stolen as soon as possible from the menu Card settings (click on the gear icon above the image of your card or directly on the image) in your online account. On the app, click on the small card icon (second from the right). In case you do not have access to your online account, please call 00800 48437776 Related articles How can I contact customer service? I cannot log in on the new app Why can I not log in? Can I receive a new card with the new IBAN on it? My card expires soon, how do I get a new one? Comments 0 comments Article is closed for comments.