What should I do if I lost my card or it got stolen? Aline C. 26 August 2021 12:31 Updated Report your card as lost/stolen as soon as possible from the menu Card Settings (click on the Gear icon above the image of your card or directly on the image) in your online account. **On the app, click on the small card icon (second from the right). In case you do not have access to your online account, please call 00800 48437776 Related articles How can I contact the customer service? There are unauthorized transactions on my card. What should I do? My card expires soon, how do I get a new one? Can I load the card with PayPal or make payments through PayPal? Track your email requests with our new feature "My activities"! Comments 0 comments Article is closed for comments.