What should I do if I lost my card or it got stolen? Aline C. 14 April 2021 12:56 Updated Report your card as lost/stolen as soon as possible from the menu Card Settings (the Gear icon above the image of your card) in your online account. **On the Android app, you'll find the Settings menu at the bottom of the screen. Click on Card Details. For iOS, click on the small card icon (second from the right) In case you do not have access to your online account, please call 00800 48437776 Related articles How can I contact the customer service? There are unauthorized transactions on my card. What should I do? Can I load the card with PayPal or make payments through PayPal? My card expires soon, how do I get a new one? Can I send the documents by mail?