What should I do if I lost my card or it got stolen? Aline C. 22 November 2020 08:37 Updated Report your card as lost/stolen as soon as possible from the menu Card Settings (the Gear icon above the image of your card) in your online account. **On the app, you'll find the Settings menu at the bottom of the screen. Click on Card Details. In case you do not have access to your online account, please call 00800 48437776 Related articles How can I contact the customer service? There are unauthorized transactions on my card. What should I do? Can I load the card with PayPal or make payments through PayPal? Can I send the documents by mail? How can I change my password?