I have made a payment with my card, but have not received a product/service. Aline C. 09 December 2021 12:35 Updated The merchant has 30 days to deliver the item/ service, unless otherwise stipulated in the order confirmation. If you have not received a product or service within 30 days and you do not get a solution from the merchant, please contact us. We will try to file a chargeback to refund the money to your card. Related articles Can I stop or cancel direct debits? Where can I top up with cash? My card expires soon, how do I get a new one? How can someone send money to my account? Can I also top up the VIABUY prepaid Mastercard card with foreign currency? Comments 0 comments Article is closed for comments.