I have made a payment with my card, but have not received a product/service Aline C. 07 March 2022 09:51 Updated The merchant has 30 days to deliver the item/service unless otherwise stipulated in the order confirmation. If you have not received a product or service within 30 days and you do not get a solution from the merchant, please contact us. We will try to file a chargeback to refund the money to your account. Related articles Can I stop or cancel direct debits? How can someone send money to my account? How long does an iDeal loading take? Where can I top up with cash? My card expires soon, how do I get a new one? Comments 0 comments Article is closed for comments.