My card expires soon, how do I get a new one? Aline C. 14 February 2021 07:35 Updated The renewal card will be sent automatically, 6 weeks before your card expires, as long as: Your card is active You have sufficient balance on your account Your address is up to date If your card hasn't been renewed automatically, you can order a new card directly from your VIABUY online account. Once you've logged in, click on the red button with the exclamation mark, just above the image of your card. A pop-up window will appear, asking you to confirm your residential address. If you moved in the meantime, click on Change Address. Otherwise, if your address hasn't changed, click on Renew Card. That's it! Your new card has been ordered and should arrive within 14 days. Please note: the option to renew the card will not be available if your card has already been replaced. If you're having trouble renewing your card, get in touch with us so that we can look into this for you. Related articles New SEPA loading fee from the 14th of December 2020 Track your email requests with our new feature "My activities"! My order was not automatically finalized; something went wrong. Why does my card not work despite having credit on it? Is it possible for a merchant to block an amount as deposit on my card?