My payment was declined, has my money been taken from my account? Aline C. 04 March 2022 12:11 Updated No. When a transaction is declined, the amount will not be deducted from your balance. In the "completed transactions" section you can see both approved and declined transactions. While they both show a negative amount, the declined transactions will have the message Authorisation declined under the transaction details. So this means that the transaction did not go through and the amount was not taken off your balance. Related articles Why is the payment rejected? How can I contact customer service? Is VIABUY a bank? Why can't I withdraw funds from the ATM? The new VIABUY iOS app is here (only for Apple users) Comments 0 comments Article is closed for comments.