How can I contact customer service? Alina 25 April 2024 07:37 Updated The quickest way to find the help you need is to use our online articles. We recommend that you search for your question in our FAQs first. If you don't find the answer to your question there, don't hesitate to contact us. There are many ways to get in touch with us: FAQs answers Check out our top articles, or type in a keyword in the search bar, for example, "Activate card". You will then receive all articles on your searched topic. Live Chat If you can't find what you are looking for and you already have an active VIABUY account, you can contact us via Live Chat. To access Live Chat, log into your account and click the Customer Service tab. As soon as an agent is available, a pop-up chat window will appear where you can start a conversation and get the help you need. Contact form If you don't have login access or you're not a VIABUY customer, you can also send us an email using our contact form. We will reply as soon as possible. Phone For urgent queries, you can call us on the following numbers: Germany: +498954196991 The Netherlands: +31108995722 France: +33189960422 Local costs apply and vary by provider. Our team is available Monday through Friday from 8 am to 5 pm CET. Please have your VIABUY card at hand. Currently, our phone service is available only in English, French, German, and Italian. If you prefer direct contact instead of sending an email, we are happy to help you via our online chat. Related articles What should I do if I lost my card or it got stolen? How can I upgrade to IDV3? What are the fees for the VIABUY account with Prepaid Mastercard? How can I change my password? Comments 0 comments Article is closed for comments.