Why can I not login? Aline C. 25 February 2021 08:41 Updated There may be several reasons why the login is not possible. Please check the following: your card is not activated -> Activate your card your card may be expired -> Request a renewal you've called the number on the backside of your card and blocked your card -> Request a replacement you have entered a wrong password -> Reset your password you recently received a refund from a merchant-> Your account has been automatically deactivated. Please send us screenshots / photos / proofs of the refund here. you recently made a withdrawal from your PayPal account-> Your account has been automatically deactivated. See here what is needed for the re-activation of your account. if none of the above apply and you are prompted on the screen to contact customer service: Contact us for more information. Related articles How can I contact the customer service? Why was I charged for SEPA loading?