How to verify your identity? Aline C. 02 May 2022 09:56 Updated During the order process, you will receive a secure link to your registered email address as well as via SMS to your mobile phone. The link contains your IDnow Ident-ID in the following format: "ABCDE-FGH". Click on the link that you have received via email or on your mobile phone Select the device you wish to use for the verification Accept the terms and conditions and click on Start identification Scan and tilt your ID card or passport Take a selfie That's all! Here's a step-by-step video that guides you through the verification procedure: Tips for a successful verification process: Check that your internet connection is strong and stable Use your EU/EEA ID card or passport, other document types are unfortunately not accepted Make sure you grant permission for your device to access your camera Don't forget to click on Start: Even if the camera is already active, the verification does not start until you click on Start If you switch tabs in your browser at the same time as when you're following the procedure, the procedure may be interrupted. Click on Retry Questions about IDnow? Check the FAQs here. Having trouble doing the verification? Contact us. Related articles What is Ident ID and where can I find it? How can I contact customer service? Identity verification FAQs How do I activate my new VIABUY card? How to set up biometrics on your phone Comments 0 comments Article is closed for comments.